Lori Parsons respects your privacy. All information regarding Lori Parsons Counselling Services is kept in the strictest confidence. It will not be sold or traded, and will not be disclosed to anyone except authorized personnel of Lori Parsons Counselling.
“Personal Information” is defined as any information that can be used to distinguish, identify or contact a specific individual. This information includes, without limitation, information relating to identity, nationality, age, gender, address, telephone number, e-mail address, date of birth, marital status, education, employment, health, social status, religion, political affiliation, financial records or activities, credit records, criminal record as well as to beliefs and opinions.
The Agency recognizes the sensitivity of personal information and is committed to protecting the privacy and personal information of its clients, staff, interns or volunteers as required by provincial and federal privacy legislation.
Collection of Personal Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Client information typically collected includes:
Name, date of birth, address, e-mail address, telephone number and other contact information
Income, employment information, personal, medical and social history
Information or presenting problems, medical information
Information will only be collected indirectly, that is, from other family members or professionals, if necessary to the provision of services, with an individual’s consent or if permitted/required by law.
The Agency operates websites that provide information about the Agency, and about programs and services provided. Through these websites, individuals can request more information about the Agency, provide feedback and make other comments and inquiries. Unless an individual chooses to provide personal information to us (e-newsletter subscription, e-mail messages, online event registration, photos, or online donations) no identifying information is collected. Our internet servers may passively and automatically collect certain information about website traffic, which may be linked to a visitor's Internet Protocol (IP) address (a unique Internet "address" assigned to all Internet users by their Internet Service Providers). Servers may
record statistical information—such as visitors' IP addresses, types of operating systems, time and duration of visit, pages requested—and identify categories of visitors by items such as domains and browser types. These statistics are gathered and used collectively; no individuals are identified.
There are various ways for individuals to give their consent to the Agency to collect, use and disclose personal information. Types of consent include:
"Express consent" means the individual signs a consent form, or other forms containing personal
information, authorizing KW Counselling Services to collect, use, and disclose the individual's personalinformation for the purposes set out in the application and/or forms.
"Implied Consent" means the organization may assume that the individual consents to the information being used, retained and disclosed for the original purposes, unless notified by the individual.
An individual’s express, written consent will be obtained before or at the time of collecting personal information. An individual’s implied consent is assumed for the collection of personal information if an individual verbally requests service before express consent can be obtained (i.e. a telephone intake). The purposes for the collection, use, or disclosure of and who will have access to the personal information will be provided to the individual at the time of seeking consent.
Once consent is obtained from the individual to use information for those purposes, the Agency has the individual's implied consent to collect or receive any supplementary information that is necessary to fulfill the same purposes. Express consent will also be obtained if, or when, a new use is identified. Consent may be given by an individual’s authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing personal information it is assumed that individuals consent to collection, use and disclosure of that information for the purposes identified in this privacy statement or otherwise at the time of collection.
Withdrawal of Consent
Individuals may withdraw consent to collection, use and disclosure of personal information at any time subject to contractual and legal restrictions and reasonable notice. If consent is withdrawn to certain uses of personal information, the Agency may no longer be able to provide certain services.
Use of Personal Information
The Agency generally uses personal information for the following purposes:
Providing services or information to clients, prospective clients and community members
Providing information to third parties for which clients have consented
Contacting clients to evaluate services provided
Contacting individuals with respect to events and/or fundraising activities
Providing receipts for services or donations
Providing information about Lori Parsons Counselling activities
Disclosure of Personal Information
Personal information will be disclosed to only those staff members, interns, volunteers and agents who need to know the information for the purposes of their work.
The Agency is permitted to use and disclose personal information to third parties without the individual's knowledge and/or consent, where:
The Agency’s staff, interns and volunteers believe a client or someone else is in imminent danger of physical harm and information we have might prevent it (suicide or homicide)
The Agency’s staff, interns and volunteers suspect a child under 16 may be in need of protection
(abuse, neglect, abandonment, and/or witnessing violence)
The Agency’s staff, interns and volunteers are subpoenaed by a court of law
The Agency’s staff, interns and volunteers are presented with a search warrant
A client is experiencing a medical emergency (only relevant information will be provided to ensure client safety)
A client discloses inappropriate behaviour by an allied health professional or other professional that affects clients
The Agency’s staff, interns and volunteers have reasonable grounds to believe a resident of a long term care home or retirement home has experienced abuse or is at risk of harm
Retention of Personal Information
Personal information will be retained for such periods of time as may be prescribed by applicable laws and regulations.
The Agency endeavours to ensure that any personal information provided by the individual in active file(s) is accurate, current and complete as is necessary to fulfill the purposes for which the information has been collected, used, retained and disclosed. Individuals are requested to notify the Agency of any change in personal or business information.
Information contained in inactive files (files with no activity for one year or more) is not updated.
The Agency will use physical, organizational, and technological measures to safeguard personal information.
All staff, interns, volunteers, agents or third parties are required to sign a Statement of Confidentiality binding them to maintaining the confidentiality of all personal information to which they have access.
All personal information no longer required is shredded prior to disposal (or deleted in the case of electronic records) to prevent inadvertent disclosure to unauthorized persons.
In the event the Agency discovers that personal information in its custody or under its control has been stolen, lost or accessed by an unauthorized person, it will notify the affected individual at the first reasonable opportunity.
We may collect other kinds of information from you
The Agency may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
We may collect navigation and click through data
As you browse our Site, we may gather navigational and click through data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally.
We may use third-party advertising companies to serve ads on our behalf
These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
What are cookies? Why do we use them?
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Third party sites
This Site contains links to third party websites. Lori Parsons Counselling is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.
Updating of Policy
Your consent to this policy
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control.
Contacting the website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us through our contact section.
This document was last updated on April 10, 2015